01-18-2014 05:22 PM
My blackberry 8520 does not connect to desktop manager. The PC (laptop Dell Latitude E 6420, windows 7 Pro, 64 bit OS) recognizes and see the phone when it`s plugged into the USB or Bluetooth, but desktop manager just says `Connect your BB device` but nothing further happens.
01-21-2014 10:47 PM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!