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New Contributor
aide_t
Posts: 4
Registered: ‎10-20-2009
My Device: Not Specified

BB DTM deleted or hidden apps?

 

Hello all,

 

New to the whole forum thing but here goes....

 

Berry 8520. Orange UK. ver 4.6.1.314

 

I've downloaded bb dtm for mac and tried to do an update.

 

All was going well then it decided the update failed, booted me out & wiped my berry.

 

I did a restore and got 90% back...oddest of all is the messenger is missing.

 

I've downloaded it again, it says its installed but i cant find it...even more odd is friends send me messages and it tells them they are being delivered and read!

 

Its in my applications list but cant be found in any folders, homescreen...etc  etc. Even downloading it again results are the same.

 

Any words of wisdom?

 

cheers

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JSanders
Posts: 85,721
Likes: 23,106
Solutions: 5,952
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB DTM deleted or hidden apps?

I know you said you looked in all folders... including your "Downloads" folder?

 

If still no present, do a simple reboot:  With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

Does it appear?

 

If not,
Then, go to Options > Advanced > Applications and scroll the Messenger application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.

Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install the Messenger application again.

After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.





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New Contributor
aide_t
Posts: 4
Registered: ‎10-20-2009
My Device: Not Specified

Re: BB DTM deleted or hidden apps?

Thanks for that....

 

Followed it to the letter and unfortunately....no joy!

 

Its downloads and installs ok, and can then be found in the apps list but cant be found ANYWHERE still!

 

Any other suggestions?

 

thanks in advance.

 

 

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