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BlackBerry® Desktop Software

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New Contributor
bspape2
Posts: 2
Registered: ‎02-24-2009
My Device: Storm 9530

BB Desktop Manager 4.7 has encountered a problem and needs to close.

When I restart my computer, some of the icons in the notification area are missing.  The I get the standard "BB Desktop Manager 4.7 has encountered a problem and needs to close" error and my XP machine wants to send an error report to MS.

 

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Super Contributor
tamrock777
Posts: 257
Registered: ‎05-02-2008
My Device: BB 8530/ 5.0.0.734 OS
My Carrier: Verizon

Re: BB Desktop Manager 4.7 has encountered a problem and needs to close.

Please try the following steps:

 

-Delete the Intellisync folder.   
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
     Blackberry>Intellisync.          
    
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.

     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.

~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein
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New Member
jamesakyle
Posts: 2
Registered: ‎03-02-2009
My Device: Not Specified

Re: BB Desktop Manager 4.7 has encountered a problem and needs to close.

Can anyone help with this?  Sync with a Blackberry Pearl.  Always crashes while retrieving address book from device:

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: DesktopMgr.exe

Application Version: 4.7.0.32

Application Timestamp: 49107b46

Fault Module Name: StackHash_6d57

Fault Module Version: 6.0.6001.18000

Fault Module Timestamp: 4791a783

Exception Code: c0000374

Exception Offset: 000aada3

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 6d57

Additional Information 2: a8064b034a1a2f2f618d075073f8fe42

Additional Information 3: 2dc5

Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e

 

 

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Super Contributor
tamrock777
Posts: 257
Registered: ‎05-02-2008
My Device: BB 8530/ 5.0.0.734 OS
My Carrier: Verizon

Re: BB Desktop Manager 4.7 has encountered a problem and needs to close.

James, have you tried the steps above?
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein
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New Contributor
tviles
Posts: 3
Registered: ‎03-04-2009
My Device: Not Specified

Re: BB Desktop Manager 4.7 has encountered a problem and needs to close.

Not sure but think they are wanting instructions for Vista not XP on how to delete contents of Intellsync folder.

T

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Super Contributor
tamrock777
Posts: 257
Registered: ‎05-02-2008
My Device: BB 8530/ 5.0.0.734 OS
My Carrier: Verizon

Re: BB Desktop Manager 4.7 has encountered a problem and needs to close.

If that's the case, then here you go:

 

In Windows Vista™

C:\Users\<user name>\AppData\Roaming\Research In Motion\BlackBerry\Intellisync

 

~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein
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New Member
jamesakyle
Posts: 2
Registered: ‎03-02-2009
My Device: Not Specified

Re: BB Desktop Manager 4.7 has encountered a problem and needs to close.

That fixed the issue.  Thanks for your help!
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New Contributor
tviles
Posts: 3
Registered: ‎03-04-2009
My Device: Not Specified

Re: BB Desktop Manager 4.7 has encountered a problem and needs to close.

Did not work for us. But we are on 4.6 will try 4.7

 

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New Contributor
tviles
Posts: 3
Registered: ‎03-04-2009
My Device: Not Specified

Re: BB Desktop Manager 4.7 has encountered a problem and needs to close.

OK we did go to 4.7 and got same error message. Did uninstall and rebooted. Loaded 4.6 and rebooted. Now Calendar conflicts are showing up. Once the boss got those cleared up we are backup and running. Well he is. If he is happy then so am I. Thanks for the help. T

 

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