02-24-2009 05:38 PM
When I restart my computer, some of the icons in the notification area are missing. The I get the standard "BB Desktop Manager 4.7 has encountered a problem and needs to close" error and my XP machine wants to send an error report to MS.
02-27-2009 06:33 PM
Please try the following steps:
-Delete the Intellisync folder.
Close the desktop manager application.
Disconnect the BB from the computer.
Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
Click the View Tab, then click on Show Hidden Files and Folders.
Click Apply>Ok and continue through the remaining steps.
Delete everything within the Intellisync folder.
Launch desktop manager and attempt sync the device with the computer.
03-02-2009 10:07 AM
Can anyone help with this? Sync with a Blackberry Pearl. Always crashes while retrieving address book from device:
Problem Event Name: APPCRASH
Application Name: DesktopMgr.exe
Application Version: 18.104.22.168
Application Timestamp: 49107b46
Fault Module Name: StackHash_6d57
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a783
Exception Code: c0000374
Exception Offset: 000aada3
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 6d57
Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
Additional Information 3: 2dc5
Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e
03-04-2009 07:18 AM
If that's the case, then here you go:
In Windows Vista™
C:\Users\<user name>\AppData\Roaming\Research In Motion\BlackBerry\Intellisync
03-04-2009 05:20 PM
OK we did go to 4.7 and got same error message. Did uninstall and rebooted. Loaded 4.6 and rebooted. Now Calendar conflicts are showing up. Once the boss got those cleared up we are backup and running. Well he is. If he is happy then so am I. Thanks for the help. T