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BlackBerry® Desktop Software

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New Contributor
zebrajeb
Posts: 7
Registered: ‎05-07-2008
My Device: Not Specified

BB Desktop Manager - Error, Closes

Working on Friday but today doesn't.  I last synced at home.  Today at work, when I click the BB Desktop Manager I get the error message - "BB Desktop manager has encountered a problem and must close.  Sorry for the inconvenience."  

 

I tried rebooting and reinstalling Destop Manager.  When I do it does start to sync but stops after going through the calendar and gives me the same error message again. 

 

Any thoughts or suggestions? 

 

John

Blackberry Pearl 8130, Verizon

New Member
jagolden
Posts: 2
Registered: ‎05-12-2008
My Device: Not Specified

Re: BB Desktop Manager - Error, Closes

Are you using Outlook?

 

I had a similar problem due to a corrupted Outlook PST file. I had unistalled Desktop Manger and used pstscan.exe to fix my Outlook files. (pstscan.exe will be on your system, just run a search and include hidden folders/files). I reinstalled Desktop and all was well.

New Contributor
zebrajeb
Posts: 7
Registered: ‎05-07-2008
My Device: Not Specified

Re: BB Desktop Manager - Error, Closes

Just found that I could sync after deleting a second e-mail account that I had on the Pearl.  Must have been confusing or something but now seems to work OK both on work PC and home PC.

 

John