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BlackBerry® Desktop Software

New Member
Posts: 2
Registered: ‎06-18-2012
My Device: Bold 9790
My Carrier: Tmobile

BB Desktop Manager unable to launch

Can anyone please advice on the after-installation bug of the Desktop Manager 7. I am using Windows 7 (32) and all I can see after launching the Desktop Manager is the app window with no visible content inside. Any ideas ? Thanx everyone for help !!!

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BB Desktop Manager unable to launch

Hey kokotieur,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Did you have a previous version of the BlackBerry® Desktop Software installed before updating to version 7.0?


I would suggest performing a clean uninstall of the BlackBerry Desktop software and install it again on an adminstrator account.  Follow all of the steps in this KB article: www.blackberry.com/btsc/KB02206


Let me know if you have any more questions.





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