01-24-2012 09:03 PM
I can't seem to find a problem like mine with a satisfactory solution so I started a new thread.
When I start Blackberry Desktop Software (6.1, B38), I see a splash screen with BB logo, then the program "starts" but all I get is a white window. Just the program window.
So far, my Blackberry Toch 9800 is not even connected. When I connect & hit "sync" on the device, another white screen pops, now with the top bar indicating to unlock the device. (The little pop up window is still white). Funny enough, I type the device password and the pop up closes, and I am brought back to the "main white" screen, no buttons, logos or anything, just a white window with the software name in the top bar and the minimize, maximize, close buttons. I hit close & the bloody thing closes (the only thing which seems to work)
In this process, I see no error messages, hangs or delays.
I am running a 64 bit toshiba laptop with Windows 7 ultimate SP1.
I tried all I could think of:
- Changed screen configuration to all possibilities.
- Run the program in compatibility modes for all other OSs
- Re-installed (had the same problem with the previous version 6.1 B034)
I assume there's something wrong with the software, not the device. Just in case, the device has all latest (23jan12) updates from Blackberry.
If I can't get a solution, I will invite you all to see how far will the freaking laptop fly from a 30 story balcony.
Cheers from Argentina.
01-27-2012 09:19 AM
Welcome to the BlackBerry Support Community Forums.
I noticed you stated you re-installed the software, there is a way to perform a clean uninstall of the BlackBerry Desktop Software which should resolve your issue.
Follow all the steps in this KB article: www.blackberry.com/btsc/KB02206
Once completed, restart the computer and go to www.blackberry.com/desktop to download BlackBerry Desktop Software.
Let me know if you run into any trouble.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
02-16-2012 02:09 PM
Not to hijack a post but I have the same exact issue using either 6.1 rel b038 or 7 b044. Both after a clean install of the OS. I am using IE 9 and I mention that because I have seen reference to others having problems with a browser other than IE7. Please tell me we aren't using the built in browser to display anything because with all of the AV, malware and other plugins in a corporate environment that can be a minefield.
03-17-2014 03:28 PM - edited 03-17-2014 03:33 PM
I encountered exactly the same issue - white screen when starting BB Desktop Software.
Fresh install has been done following the instructions given above.
I tried software version 6.x and 7.x Same result.
Does there is any known solution ?
Does the java version and / or .Net may affect the BB software ?