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BlackBerry® Desktop Software

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New Member
labkeeper
Posts: 2
Registered: ‎11-07-2012
My Device: 9300Curve

BB Switch problems

Hello, I'm trying to switch from 9300Curve to 8900Curve. Desktop software hungs transferring Categories database. Any clues?
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Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BB Switch problems

Hi labkeeper and welcome to the BlackBerry Support Community Forums!

 

What part of the process is the BlackBerry® Desktop Software hanging? Is it hung on the backup process or the restore process?

 

Thanks.

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Member
labkeeper
Posts: 2
Registered: ‎11-07-2012
My Device: 9300Curve

Re: BB Switch problems

Restoring Categories to new device.
Please use plain text.
Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: BB Switch problems

Are you using the backup and restore feature to transfer your data or the Switch Device Wizard?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.