06-20-2008 02:58 PM
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit
06-20-2008 03:04 PM
i can't tell which version is on teh disc since it won't install (it is the SPrint us version) but i DID try downloading the newest one on-line with the SAME results! really a mystery to me........
06-20-2008 03:41 PM
I'm having the exact same problem....
The Error states: missing C:windows\install\blackberrydesktopsoftware.msi
I have tried to completely uninstall the desktop software & also tried to repair (with the cd) but the same error comes up everytime due to the interruption?!
I could really use some help with this as well!
06-20-2008 04:02 PM
hmmm....i don't even get that message. the installer just stops. BTW, i am running windows XP....
great to get resonses and i hope we can figure this out! at present i am limited to ota downloads....REAL bummer!
06-21-2008 03:42 AM
All -- Also need help on installing BB Desktop Software v.4.2.1.
I uninstalled a previous version as recommended by BB so everything is clean (see: http://www.blackberry.com/btsc/articles/545/KB0220
I have uninstalled and re-installed but it's the same issue. What's going on? Please help. Many thanks.
05-20-2011 12:26 PM
Okay folks this is the garanteed way to get Blackberry Desktop to Install.
As others have mentioned make sure to delete all your temp files and in program files delete C:\program files\RIM or c:\program files X86\RIm (For Windows 64 Bit versions) Also go into your profile:
XP: C:\documents and settings\(User Name)\ Local Settings\Application Settings and delete any files called "RIM" or "research in motion" and also C:\Documents and settings\(Username)\Application Data\ any files named "RIM or Research in motion"
In Vista or Windows 7, look for c:\users\(username) App data\ Local, and app data\ Roaming again delete any instances of files named "RIM" or "Research in motion"
Also a good idea to run CCleaner or any registry cleaner you prefer.
Attempt to install Blackberry desktop again. If that STILL fails this for sure will work!
Go to control panel and create new user account with admin rights
Load up new profile, install blackberry while logged in as new user once installed, you can go back to your regular account and remove the temporary account using Control Panel/User Accounts.
Much blood sweat and tears went into finding this solution, if you would like to send me a small donation, please send to paypal for user allankhouriAThotmailDOTcom