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New Contributor
Posts: 6
Registered: ‎03-06-2011
My Device: Torch 9810
My Carrier: Telus
Accepted Solution

Backup Frozen on 7.1 Update Process

Hi, I started the 7.1 update on my Torch 3810 via the PC Desktop Software. It has said "Database: SMS Messages (456 of 564 items) for the last hour on the backup step. I'm going to leave it overnight but would love to have an idea of what to do tomorrow morning if it hasn't changed.

 

Thanks!

New Member
Posts: 1
Registered: ‎03-22-2012
My Device: Blackberry Bold 9900
My Carrier: Wind Mobile

Re: Backup Frozen on 7.1 Update Process

I'm currently updating and it seems to be frozen right now 677 of 1073 items). I hope it updates when I go to sleep!
New Contributor
Posts: 6
Registered: ‎03-06-2011
My Device: Torch 9810
My Carrier: Telus

Re: Backup Frozen on 7.1 Update Process

I finally got it to update. I shut down the update process and my phone was fine. Then I tried the update straight from my phone. It still took a while but it worked!
New Contributor
Posts: 2
Registered: ‎04-28-2012
My Device: Curve 9360
My Carrier: Bell

Re: Backup Frozen on 7.1 Update Process

What exactly did you do? I've had this happen already every time I try to update (freezes on backup), and I have no idea what to do to get OS7.1.

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New Contributor
Posts: 6
Registered: ‎03-06-2011
My Device: Torch 9810
My Carrier: Telus

Re: Backup Frozen on 7.1 Update Process

I ended up trying the update straight from my phone again. I think it took like half a day but it worked!

Good luck

New Member
Posts: 3
Registered: ‎06-30-2012
My Device: Blackberry 9900
My Carrier: T-Mobile

Re: Backup Frozen on 7.1 Update Process

Mine 9900 has been stuck "Backing up your data" for the last 12 hours - social feeds bar is 0%, overall Backup progress 10% - I've also tried to use the desktop software to no avail. Anyone got and ideas?
New Contributor
Posts: 6
Registered: ‎03-06-2011
My Device: Torch 9810
My Carrier: Telus

Re: Backup Frozen on 7.1 Update Process

just keep trying is the best advice i have. Good luck Smiley Happy