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New Member
Posts: 1
Registered: ‎03-30-2013
My Device: 9320
My Carrier: T mobile

BlackBerry Error 552

Hi , so I had my BlackBerry 9320 in december last year , 4 moths latrer my bbm wasn't working so i went to the internet and the said that you had to reload your BlackBerry ,I did that , and I restarted my BlackBerry and now there's it says ''Error 552 Reload Software For further information, please visit:www.blackberry.com/552'' I tryed to go there , but it doesn't work , HELP

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Hall of Famer II
Posts: 53,962
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BlackBerry Error 552

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone

Now, it says also to reload your BB OS...which you just did. So you may need to do some more tedious testing to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


Good luck and let us know!

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