07-25-2013 06:15 AM
For the last 2 days I have been unable to synchronize my calendar with my smartphone.
This all happened after downloading the lastest Desktop Software from the BB website.
Is version 7.0 incompatible with the 9300 handset???
Then tried "downgrading" to version 4 of the Desktop Software - but this doens't allow synchronizing your calendars.
So downloaded version 7 again - but it does not pick up my device.
Frustrated as there seems to be nobody to call for assiatance. Im based in cape Town, South Africa
07-25-2013 02:00 PM
Hi and Welcome to the Community!
Based on the details you provided, I cannot recommend anything specific...rather, a "shotgun approach", hoping that something among all of this will meet your needs...
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
You can also try this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.