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BlackBerry® Desktop Software

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New Member
norbaygal83
Posts: 1
Registered: ‎12-28-2012
My Device: Curve 9360

Blackberry Back Up Software Delay

I have been "backing up" my Blackberry Curve 9360 with the Blackberry PC Software for over an hour and It has frozen. It has only backed up about 85% of the data off my phone. What is going on? I don't want to unplug my device but I can not use my phone while it is connected to my PC and is using the Software. HELP!!!!!
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Forums Veteran II
Wolf359
Posts: 3,419
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Back Up Software Delay

Not too many options here.  You will have to shut down the desktop manager and disconnect the phone.

:smileysad:

I recommend you restart the computer and do a battery pull on the blackberry.  I also recommend you use blackberry protect too.  If you need the link, its in my signature.  Sorry that is giving you trouble.

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