Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Member
Posts: 1
Registered: ‎12-28-2012
My Device: Curve 9360
My Carrier: AT&T

Blackberry Back Up Software Delay

I have been "backing up" my Blackberry Curve 9360 with the Blackberry PC Software for over an hour and It has frozen. It has only backed up about 85% of the data off my phone. What is going on? I don't want to unplug my device but I can not use my phone while it is connected to my PC and is using the Software. HELP!!!!!
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blackberry Back Up Software Delay

Not too many options here.  You will have to shut down the desktop manager and disconnect the phone.

Smiley Sad

I recommend you restart the computer and do a battery pull on the blackberry.  I also recommend you use blackberry protect too.  If you need the link, its in my signature.  Sorry that is giving you trouble.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________