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BlackBerry® Desktop Software

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OmarDWest
Posts: 7
Registered: ‎12-15-2012
My Device: Blackberry Bold 9790
My Carrier: Vodaphone

Blackberry Bold 9790 Backing Up My Phone To The Blackberry Desktop Software

Hi There, I Have Been Trying To Back Up My Phone To Blackberry Desktop Software & When Trying To Complete A Full Back Up It Will Do It Then Stop At 'Smart Card Options'. This Has Happened On 2 Occassions Now Any Help?

Shull I Do A Mutiple Back Up Instead Of A Full Back Up Of My Phone?

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sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Bold 9790 Backing Up My Phone To The Blackberry Desktop Software

Hello!

Here is a KB that discusses that error:

  • KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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