Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Contributor
dimitrisuk
Posts: 2
Registered: ‎04-17-2013
My Device: Bold 9900
My Carrier: Wind Greece

Blackberry Bold 9900 would not sync with Desktop Software for MAC

 

When connecting my Bold 9900 to my MAC the Desktop Software opens correctly, phone is recognised and connected but the SYNC option is not available. I cannot click the Green sync button nor click the relevant sync button under the device tab.

 

All answers would be much appreciated

 

Thanks

 

Dimitris

Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry Bold 9900 would not sync with Desktop Software for MAC

Hi dimitrisuk,

 

Welcome to the support community!

Can you please verify that your synchronization settings have already been configured? This article should provide more information. "Unable to configure sync or click the sync icon due to the icons being greyed out in BlackBerry Desktop Software for Mac" KB26367

This link to the user guide provides the steps to verify that your synchronization settings have been configured. http://blck.by/14BZb5q

 

Let me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.