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New Member
Posts: 1
Registered: ‎04-24-2012
My Device: curve 9380

Blackberry Curve 9380 Orlando Contact book not fully restore

Hi,

 

Im having big problem in restoring my blackberry contact book after upgrading firmware

Out of 1471 total contacts, there were only 8 contacts restored. 

I tried by Downgrading the BDS, the problem stayed still

Also, use the older backup files, from 1300 contacts, only 56 were restored.

 

Please advice what to do

 

Thx

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Blackberry Curve 9380 Orlando Contact book not fully restore

[ Edited ]

Hey Bobbytambayong,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you with this issue I have a few questions:

 

When you created the Backup were your contacts configured for wireless synchronization?

Do you use BlackBerry® Enterprise Service or BlackBerry® Internet Service?

 

Thanks.

-HB

 

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