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BlackBerry® Desktop Software

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New Contributor
Posts: 2
Registered: ‎07-04-2008
My Device: Not Specified

Blackberry Desktop 4.5 "disconnected" and no PIN apparent

I'm running Windows Vista, so had to download and install BBDesktop 4.5 rather than use CD that came with phone.  Sorting that out has taken several days .... but at last I have BBDesktop sitting on my desktop.

 

It opens, but the status field says Disconnected - Blackberry Desktop Manager, and Device Connected (PIN): None.

 

This happens whichever USB port I use, and whether I have the phone plugged in or not plugged in when I open the desktop software.

 

I do have Roxio Creator (since I've read elsewhere Roxio programmes can be a problem) but I need it.  When installing the BB Desktop, messages were coming through that Windows was reconfiguring Roxio software.

 

Any ideas?