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BlackBerry® Desktop Software

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New Contributor
Posts: 3
Registered: ‎08-16-2013
My Device: Curve 8520
My Carrier: EE

Blackberry Desktop Manager Issues.

So in short when I start Blackberry Desktop Manager (v7.1.*.**) It starts and then when I click continue, three windows show up suggesting that I should send an error report. I've done so, I have even re-installed the software multiple times and rebooted computer. However after every attempt it wont start. Help?

Hall of Famer II
Posts: 51,829
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Desktop Manager Issues.

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎08-16-2013
My Device: Curve 8520
My Carrier: EE

Re: Blackberry Desktop Manager Issues.

Thanks I shall give it a try and if not i shall post again or something but if this does not work what can you advise to this?

Hall of Famer II
Posts: 51,829
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Desktop Manager Issues.

[ Edited ]

The most drastic solution I've heard of is reformatting the PC and starting totally over...drastic, and rare...but it has happened more than zero times. Hence, carefully going through that startover process, trying in different ways, with different versions of the Desktop Software, is crucial...

Of course...I forgot Occam's Razor here...you are running the Desktop Software on a PC that is adequate to the task, and meets the system requirements of the Desktop Software, right? Sorry to be obvious...but sometimes the simplest answers are the right ones...




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎08-16-2013
My Device: Curve 8520
My Carrier: EE

Re: Blackberry Desktop Manager Issues.

Its not a problem and yep ive checked more than once making sure that my PC does meet the requirements...

Hall of Famer II
Posts: 51,829
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Desktop Manager Issues.

Thanks. Then all I can suggest is trying the clean startover process, and using multiple variations therein to try and figure it out.

BTW -- I believe this to be a local PC problem, not a BB software problem...if it were a BB software problem, we'd have raging torrents of posts here on the exact same topic. And we don't have that.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code