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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎10-28-2013
My Device: Blackberry Curve 9310
My Carrier: StraightTalk

Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port.  The program freezes and shuts down.  If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again."  I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone.  I am desparate to get my connections loaded onto my new phone. Help!

Hall of Famer II
Posts: 54,978
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Blackberry Desktop Manager won't work with Curve 9310

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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