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BlackBerry® Desktop Software

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New Contributor
jwillits
Posts: 8
Registered: ‎05-05-2011
My Device: Storm 9550, Curve 8320, Curve 8520, Bold 9000, Bold 9700

Re: Blackberry Desktop Software Failed to validate your blackberry device

[ Edited ]

Another Update:  I've had more similar issues, and got some help from RIM.

 

Unsatisfied Dependencies Issues are cause by Apps that are corrupt.  They say Third Party, but the ones I've most often seen are Documents to Go and AppWorld.  The device will not update because it's looking for validation that isn't there.  It's ridiculous that it wont get around this and ignore it, but that's the case.

 

Earlier I suggested you delete all 3rdP Apps and Documents to Go but here's an easier way to find the exact App that's corrupt.  Go to your error logs, which on a Mac will be:  Library/Application Support/BlackBerryDesktop/Logs.

 

I'm not sure where they are on a PC, someone please let us know.

 

Once there, go to the Log for the update you just tried to do, it's probably a "DTM" file.  Scroll down and you will see something like this:

 

(1467) 2011-11-19 21:42:05.563 ERROR*** INSTAPPS     Commands   Aborting install due to unsatisfied dependencies for packages: (     <BDJLPackage: 0x16d82d10>(net.rim.bb.appworld, 2.1.4.13, handle=0 S=1 H=0 R=0 A=1 O=1) )

 

In my case the App is "net.rim.appworld", yours will be whatever else is corrupted.  See what it is and then go delete that App on your Phone.  I repeat ON YOUR PHONE, not through Desktop Manager.

 

Reboot.

 

You should now be able to update OK.

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New Contributor
mminging
Posts: 3
Registered: ‎12-05-2011
My Device: curve 3g 9300

Re: Blackberry Desktop Software Failed to validate your blackberry device

i deleted all 3rd apps but still cannot add back those apps through desktop manager. some more got many other issues came out...
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New Contributor
jwillits
Posts: 8
Registered: ‎05-05-2011
My Device: Storm 9550, Curve 8320, Curve 8520, Bold 9000, Bold 9700

Re: Blackberry Desktop Software Failed to validate your blackberry device

Did you try to look at the logs (as mentioned in the post above) to see precisely WHICH app is corrupted?  It would be AppWorld or a NON 3rd Party App causing the problem.  Documents to Go and AppWorld are the two most common of the Add-On apps that fail.

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New Contributor
mminging
Posts: 3
Registered: ‎12-05-2011
My Device: curve 3g 9300

Re: Blackberry Desktop Software Failed to validate your blackberry device

My mac only showed library/application support/blackberry. It does not show blackberry desktop! So how can I check whether is which apps cause corrupted? And I also deleted doc to go and app world. Then when I add back through desktop manager it said net rim ...does not on the local disk.
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New Member
rmartyr
Posts: 1
Registered: ‎12-13-2011
My Device: torch 2 9810; 16G playbook

Re: Blackberry Desktop Software Failed to validate your blackberry device

Awesome help, thanks. I removed the faulty app, which was appworld for me also, and installed my missing apps.  I also tried doing the whole thing on a PC (my normal computer is a Mac) and it worked normally without having to uninstall app world.

 

thanks again

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New Member
tammam
Posts: 1
Registered: ‎03-04-2012
My Device: Bold 9900

Re: Blackberry Desktop Software Failed to validate your blackberry device

What is WRONG with blackberry desktop software it never work.. 

I have both Mac and PC, and I can't get blackberry desktop software to work it always give that MSG

"Aborting install due to validation failure.  Some packages contained unsatisfied dependencies"

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New Contributor
jwillits
Posts: 8
Registered: ‎05-05-2011
My Device: Storm 9550, Curve 8320, Curve 8520, Bold 9000, Bold 9700

Re: Blackberry Desktop Software Failed to validate your blackberry device

This usually does not phappen on a windows PC.

 

Look at the instructions above for how to get past it.

 

And I agree 100% Blackberry Desktop Manager Software is the worst major label software I have ever seen.  It's ridiculous how bad it is.

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New Member
abdanson
Posts: 1
Registered: ‎05-28-2012
My Device: curve 8900

Re: Blackberry Desktop Software Failed to validate your blackberry device

Thanks so much. It worked pretty well for me.

Please, keep it up.

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New Contributor
-V-O-Y-A-G-E-R-
Posts: 3
Registered: ‎06-19-2012
My Device: Bold 9780

Re: Blackberry Desktop Software Failed to validate your blackberry device

Some users might find logs in Library folder in your home folder...

 

/Users/yourusername/Library/Application Support/BlackBerryDesktop/Logs

 

I've also found that the trouble maker in my case was AppWorld.

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New Contributor
-V-O-Y-A-G-E-R-
Posts: 3
Registered: ‎06-19-2012
My Device: Bold 9780

Re: Blackberry Desktop Software Failed to validate your blackberry device

Later I found out that Desktop Software has a Log window of its own which is actually the best for troubleshooting as it color codes errors.

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