Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Contributor
jwillits
Posts: 8
Registered: ‎05-05-2011
My Device: Storm 9550, Curve 8320, Curve 8520, Bold 9000, Bold 9700

Re: Blackberry Desktop Software Failed to validate your blackberry device

Voyager, can you tell us where to find that native Desktop Manager log?  It would probably (as you state) be better for us ot be using it instead of the Library log.

 

Thx

New Contributor
-V-O-Y-A-G-E-R-
Posts: 3
Registered: ‎06-19-2012
My Device: Bold 9780

Re: Blackberry Desktop Software Failed to validate your blackberry device

Had to read my comment again to remind myself, as I'm no longer using BB.

It has to be somewhere in the menus, as I wrote "log window".
New Contributor
jwillits
Posts: 8
Registered: ‎05-05-2011
My Device: Storm 9550, Curve 8320, Curve 8520, Bold 9000, Bold 9700

Re: Blackberry Desktop Software Failed to validate your blackberry device

I found it under Windows > Log Window.

 

It seems to only show the log from when you just started DM this running, not all previous times you opened it.  But that should be fine for 95% of what people are doing.  If not they can use the other method.

 

But I would recommend doing through this Log Window, it should be easier.

 

Thanks for the tip.

Visitor
flight08
Posts: 1
Registered: ‎11-12-2012
My Device: Blackberry Bold 9700

Re: Blackberry Desktop Software Failed to validate your blackberry device

This worked great.  Thank you!

Contributor
jgcalifornia
Posts: 14
Registered: ‎12-05-2008
My Device: 9100

Re: Blackberry Desktop Software Failed to validate your blackberry device

you need to make sure you are in USERS/Library/Application Support.

- BlackBerry 9100 V5.0.0.921 ( Bundle 1528, Platform 6.2.0.101 )

- BlackBerry 9100 V5.0.0.882 ( Bundle 1468, Platform 6.2.0.93 )

-Blackberry Desktop Manager version 2.4.0

-Mac OSX 10.6.8