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BlackBerry® Desktop Software

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New Contributor
Posts: 2
Registered: ‎09-18-2008
My Device: Not Specified
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Blackberry Desktop Software Installation Problem

I had a problem with Roxio Media Manager continuously wanting to reinstall.  So I fixed that problem and and uninstalled the Blackberry software. I then tried to re-install the Blackberry Desktop software so I can syncronize my contacts on my home computer.  I have tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

 

The install starts and asks for language, then the install starts for a couple of seconds.  Then I get this message:

 

Error opening installation log file.  Verify that the specified log file location exists and is writable.

 

I can't get past this message.  It does not say where the log file location is.  Other software installs, it is only Blackberry software that will not install.  I tried renaming C:smileyindifferent:Program Files\Common files\Installshield and making it read/write, but this install still fails with the same message.

 

Any ideas to try?  Anywhere else that I can go for help?

Andy

Guru I
Posts: 19,007
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Blackberry Desktop Software Installation Problem

hello Andy,

help is here :
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...



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New Contributor
Posts: 2
Registered: ‎09-18-2008
My Device: Not Specified

Re: Blackberry Desktop Software Installation Problem

Thanks, that worked.

 

I unzipped the file, then I opened a cmd window and manually ran msiexec with your Blackberry msi file.  I added a /L flag to put the logfile into a local logfile.txt file and everything went fine.

 

Perhaps you are specifying a problematic log file name, at least for my computer?

 

Anyway, this new version of Blackberry software works fine for keeping my home contacts up-to-date with my work contacts.  I'm glad I was able to install it without the Roxio media manager.  That program was driving me crazy.

Andy

New Contributor
Posts: 3
Registered: ‎05-26-2010
My Device: Blackberry bold 9000
My Carrier: AT&T

Re: Blackberry Desktop Software Installation Problem

I got the same problem. However my Blackberry desktop software won't install. I just tried the disc and they new version on the blackberry website and it just say "Blackberry Desktop Softare stopped working". Can someone Help this issue?

Rgds,

MikeUSA