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BlackBerry® Desktop Software

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New Contributor
moodeyj
Posts: 4
Registered: ‎05-01-2013
My Device: Bold 9780

Blackberry Desktop Software hangs ("not responding" error)

I have a Bold 9780 and Blackberry Desktop Software 7, and suddenly the desktop application juts hangs and freezes when I try to launch it. I have tried uninstalling and then reinstalling, going to earlier DM versions, registrry cleans, the lot, and nothing seems to work. Any ideas? At present I cannot synch my BB, which is very frustrating.

 

Error details are:

 

Problem Event Name: AppHangB1
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.37 (got same error message with 7.1.0.42)
Application Timestamp: 50ca51de
Hang Signature: 4ac8
Hang Type: 256
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 2: c5a8
Additional Hang Signature 3: c5a83798953f7ff223f78129311590cf
Additional Hang Signature 4: 4ac8
Additional Hang Signature 5: 4ac8152f6cfceca07b342b480f26974c
Additional Hang Signature 6: c5a8
Additional Hang Signature 7: c5a83798953f7ff223f78129311590cf

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New Contributor
moodeyj
Posts: 4
Registered: ‎05-01-2013
My Device: Bold 9780

Re: Blackberry Desktop Software hangs ("not responding" error)

[ Edited ]

Should have added that I am using Windows 7 64-bit

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New Contributor
moodeyj
Posts: 4
Registered: ‎05-01-2013
My Device: Bold 9780

Re: Blackberry Desktop Software hangs ("not responding" error)

Interestingly, when I do a complete uninstall and clearn reinstall, the Desktop Software synchs the first time but freezes in all subsequent attempts to launch the application (irrespective of whether the BB is connected or not). So something in the first synch seems to be corrupting the software.

 

Can anyone help please?

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry Desktop Software hangs ("not responding" error)

Hello,

 

You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

 

Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
moodeyj
Posts: 4
Registered: ‎05-01-2013
My Device: Bold 9780

Re: Blackberry Desktop Software hangs ("not responding" error)

I have tried all the above and no joy.

 

This is the final straw for me with Blackberry. My device is due an upgrade soon and I will switch to another smartphone. RIM have really lost the plot.

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Blackberry Desktop Software hangs ("not responding" error)

OooooKkkkk...so, you are blaming BlackBerry for your computer problem...OK...I suppose that's fair...

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
extremelydissapointed
Posts: 2
Registered: ‎05-14-2013
My Device: Curve

Re: Blackberry Desktop Software hangs ("not responding" error)

It seems a lot of people are blaming Blackberry - because after numerous re-installs - many (including me) are having no success getting passed this screen with the white box and the application that remains unresponsive.  I will be going to my carrier and swapping out my phone tomorrow as well.  This is ridiculous!

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