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BlackBerry® Desktop Software

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New Contributor
Posts: 2
Registered: ‎01-19-2011
My Device: Blackberry Pearl 9105

Blackberry Desktop Software installation fails !

Hello,

 

I purchased a Blackberry Pearl 9105 and face the following problem:

When launching Blackberry Desktop Software setup, the program first starts the installation of Microsoft Visual C++ Redistribuable 2008. This one refuses to install without any error message which prevents the Blackberry Desktop Software setup to proceed normally.

 

I use have a Lenovo Intel Core 2 Duo 2,4 Ghz, 4GB RAM and Windows 7 64 bits with enough disk space.

 

I tried to install independently Microsoft Visual C++ Redistribuable 2008 but did not manage to do so. I have to say that before crashing the installation program proposes me to either 1. repair the program 2. Uninstall it, which makes me think that I already have a (probably more recent) version of Microsoft Visual C++ Redistribuable installed on my computer.

 

Can somebody help me ??? It is really annoying not to be able to use fully my new phone !

 

Thanks in advance,

 

Fabrice

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Blackberry Desktop Software installation fails !

Hello eyeflex,

 

Since you are trying to install a Windows based application (Microsoft Visual C++ Redistribuable 2008), it is advised to contact your computer manufacturer or Microsoft support for assistance.

 

Thanks!

-HMthePirate

 

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New Contributor
Posts: 2
Registered: ‎02-07-2011
My Device: Blackberry Torch

Re: Blackberry Desktop Software installation fails !

I have a MacBook. I had the Desktop Software installed, but when I tried to upgrade, the installation failed. I completely uninstalled the old version, and tried again, and again, but the same message comes. "The installation failed, please contact your software provider".