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BlackBerry® Desktop Software

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New Contributor
anossiter
Posts: 2
Registered: ‎12-19-2011
My Device: Blackberry 8320

Blackberry Desktop Software not responding

Blackberry Desktop Software Not Responding - receiving this message even after uninstall, reinstall. My device is Curve 8320. Thanks.

Regular Contributor
VIGCURVE
Posts: 73
Registered: ‎09-13-2011
My Device: CURVE 3G 9300

Re: Blackberry Desktop Software not responding

1 .Uninstall Blackberry Desktop Manager

2. Download CCLEANER from http://www.piriform.com/ccleaner

3. Clean your Registry and Temporary files 

4. Open run and type %temp% and delete all files shown in the folder.

5. Restart Your PC.

6  Instlal BB Desktop manager again and connect again

 

It will work

New Contributor
anossiter
Posts: 2
Registered: ‎12-19-2011
My Device: Blackberry 8320

Re: Blackberry Desktop Software not responding

Dear Vigcurve - thanks for the message. Unfortunately this did not work, although I followed all the steps you prescribed. I am still getting the same error message. Wondering: I also have Nokia Suite and Samsung PC Studio installed; could these phone-sync software packages be causing a conflict. Thanks.

New Member
pravitchin
Posts: 1
Registered: ‎01-10-2012
My Device: Bold 9700

Re: Blackberry Desktop Software not responding

I am getting the same problem.  After uninstall older desktop software version, now I downloaded the latest 610_b038 version.   After the installation was completed, I can't start the DT program.  The '"Blackberry Desktop Software (Not Responding)" message is appearing on the top with white window.  It stays there forever.

 

How can I solve it please?

New Contributor
vpsaxena
Posts: 5
Registered: ‎02-15-2012
My Device: 9300

Re: Blackberry Desktop Software not responding

Have you got any solution for this problem ; even I am facing the same issue now.

New Contributor
Sigalas
Posts: 9
Registered: ‎02-22-2012
My Device: Bold 9700

Re: Blackberry Desktop Software not responding

I'm facing with the same problem after upgrading my software to 7. when i tried to downgrade it it give's me te same error again and again with every BB device i connect!

 

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: rim.desktop.exe

Problem Signature 02: 7.0.0.43

Problem Signature 03: 4f2bf8de

Problem Signature 04: mscorlib

Problem Signature 05: 2.0.0.0

Problem Signature 06: 4e154c6c

Problem Signature 07: 1c8a

Problem Signature 08: b

Problem Signature 09: Exception

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 2057

New Contributor
jasdeese
Posts: 5
Registered: ‎02-22-2012
My Device: Curve 9330

Re: Blackberry Desktop Software not responding

I am having the exact same problem with my Curve 9330 and a PC with windows 7 64 bit.  I've tried everything (e.g. uninstall/reinstall) and the problem remains.  There is however a temporary (but annoying) fix.  If you restart your computer the the BB Desktop will load as it should.  But you have to close it to disconnect the phone.  Once you close it, it will not reload again and it is necessary to reboot the computer.

New Contributor
Sigalas
Posts: 9
Registered: ‎02-22-2012
My Device: Bold 9700

Re: Blackberry Desktop Software not responding

Guys,

 

Uninstall desktop software as also the updater. use a registry cleaner to clean any leftovers! Install 6.1 again and it works like a charm!

 

It worked for me!

New Contributor
vpsaxena
Posts: 5
Registered: ‎02-15-2012
My Device: 9300

Re: Blackberry Desktop Software not responding

No it did not work.

New Contributor
Sigalas
Posts: 9
Registered: ‎02-22-2012
My Device: Bold 9700

Re: Blackberry Desktop Software not responding

i could not think of something else! have you done all the necessary reboots??

1. Uninstall

2. Clean leftovers with reg cleaner

3. Reboot

4. Check if reg cleaner find anything else

5. Install.

 

Notice that when you uninstall and it asks to delete all options and preferences to press yes!!

 

It worked for me! Using Windows 7 32 bit!