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BlackBerry® Desktop Software

Posts: 10
Registered: ‎06-16-2011
My Device: torch 9810

Blackberry desktop software back up problem

So I found out that there was a newer software version for my phone; which is a blackberry torch 9810. I downloaded the new version now what's left is to update. I felt like I needed to back it up first and make a copy of all my pictures and videos so I downloaded blackberry desktop software. I did the start up thing and the name and stuff. After that it automatically started a back-up. Now its been more than an hour and and it's stuck on

"backing up smart card options 1 of 1 record"

What can I do? It happened earlier this evening so I stopped the back up then I wanted to start it again the desktop software kept reading "connecting" and it never did. So I deleted the desktop software and installed it again and the back-up is stuck again at "backing up smart card options 1 of 1 record"


Please help

Thanks in advance

Hall of Famer II
Posts: 48,764
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Blackberry desktop software back up problem


Here is a KB that discusses that error:

  • KB29522 "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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