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BlackBerry® Desktop Software

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FoxhillNick
Posts: 1
Registered: ‎05-18-2013
My Device: Blackberry Bold 9900

Bold 9900 will not back up to Mac

Desktop software appears to be ok and it recognises the Blackberry and offers the Backup option.  Then produces an error message saying:  "The backup failed due to an unexpected error.  Try backing up your data again.  If the issue continues, please contact RIM technical support."

 

We have reinstalled the software on our Mac and can see the Blackberry device drive in Finder.

 

Any clues or help much appreciated.

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: Bold 9900 will not back up to Mac

Hello FoxhillNick,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding the issue you are experiencing when attempting to backup your BlackBerry Bold 9900 on using the BlackBerry Desktop Software for Mac.

 

Does the backup process actually begin then fail on a specific stage or fail instantly with the error message mentioned in your post?


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