04-24-2013 09:47 PM
I am trying to do a one way sync from the computer to the phone using USB and the Desktop Manager software. I have followed the help guides but when I am finsished, one of two things occur. Either the calendar on my phone is still empty or I get the following message:
"A program error occured at line 1041 in c:\hudson\jobs\rim7.1\workspace\rsutils\rectrans\r
I can't even find a way to use my phone or the software to send the log. Do I need to re-install something in my phone? Help.
04-25-2013 05:09 PM
Hi and Welcome to the Community!
I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
I can't even find a way to use my phone or the software to send the log.
Sending logs to BlackBerry is a matter of obtaining formal support and escalation up to BlackBerry. That starts with your mobile service provider, who can escalate you up to BlackBerry, who could then provide you a method to send them the logs.