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BlackBerry® Desktop Software

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New Contributor
Posts: 3
Registered: ‎05-27-2012
My Device: Curve 9300
My Carrier: 2Degrees

Can't install BB desktop manager

I have been trying to install the blackberry desktop manager for a while now and it always come up with the same error mesage.

 

Error 1402.Could not open key:

UKNOWN\Components\DA42BC89BF25F5BD0AF18C3

B9B1A1EE8\27B48B248F8E926943B1CC124A2C54443.

Verify that you have sufficient access to that key, or 

contact your support personnel.

 

Pleas Help!

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Can't install BB desktop manager

Check the below system requirements for Desktop Manager and ensure that you pc/mac matched with the requirements -

 

Hardware

  • Intel® compatible 1GHz or higher processor
  • 512 MB of RAM
  • USB 1.1 or higher USB port
  • Screen resolution of 1024x768 or greater

Software

  • Microsoft® Windows® XP SP3 or later, Windows Vista®, Windows® 7
  • Microsoft® .Net Framework 3.5 SP1 or an active Internet connection
  • iTunes 7.7.1 or later or Windows Media® Player 10 or later for music synchronization

tanzim                                                                                  
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New Contributor
Posts: 3
Registered: ‎05-27-2012
My Device: Curve 9300
My Carrier: 2Degrees

Re: Can't install BB desktop manager

Yea i got all of that. and im using windows 7, 64-bit so do i need the hotfix?

thanks
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Can't install BB desktop manager

Yes you do. Get it from the provided link.

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
Posts: 3
Registered: ‎05-27-2012
My Device: Curve 9300
My Carrier: 2Degrees

Re: Can't install BB desktop manager

thanks for helping me so far I'm not good at this computer stuff. when i try to install it, it says there isn't enough space available, but i have 400 gigs free?
Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: Can't install BB desktop manager

can you give me a screenshoot on your C:// drive?

New Contributor
Posts: 2
Registered: ‎06-01-2012
My Device: 8830 world edition
My Carrier: sprint

Re: Can't install BB desktop manager

please help too. my own issue was that its stated that 3 things are required for the software to be download. but it downloaded only two out it and left the third one telling me that an error had occur. i tried several times but it did not work pls help me. i need to upgrade my bb