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BlackBerry® Desktop Software

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Contributor
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

I can't try on another computer but I can try with another usb cable, I will do that

Contributor
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

ICAN'T BELIEVE IT !

It was the cable !!!

Now my computer recognizes the blackberry but now the software doesn't work : "...product.dll can't be found"

Please help !

Guru I
Posts: 19,004
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

same player, shoot again.
1) uninstall the desktop manager using the following KB :
http://www.blackberry.com/btsc/articles/545/KB02206_f.SAL_Public.html

2) install the desktop manager again.



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Contributor
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Thank you !

what version of the software should I install ?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Hi,

I would suggest the latest vesrion  4.6 without media manager.

Get it here :

 

http://na.blackberry.com/eng/services/desktop/

 

Thanks

 

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