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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Ok, I don't understand why you cannot see it it ;s two separate lines, file free and file total.

File total should be at least 8digits long. From what you gave me you have 1k free and that isn't good

read me all the digits. This is in the icon marked options/status you have

Signal

Battery

File free xxxxxxxx

File total xxxxxxxx

 

OK?

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Contributor
fviau
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

no it's because the font's too big...

i put the smallest, and now i see Free file: 1718...

and total fil 581959...

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

OK, if your file free is actually 1718, this is the reason you cannot connect. Basically 15mb is considered minimum free memory to have to operate your phone correctly. If the number is right, you done have enough memory to run the

sync.

Pull the battery, while the device is on, replace, and then let the device reboot for 1-3 minutes.

Then tell me what the numbers say again.

 

I don't think we are getting the right numbers. Try your best to give me every digit, it make a whole bunch of difference,

Thanks

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Contributor
fviau
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

ok got it,

free file 17184799

total file 58195968

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Ok, good job!

Memory is good,

Here is what I think we should do:

 

 

 

Use this link to uninstall the current DM

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Download DM 4.5  without Media manager. MM is very unstable:

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Here is the manual:

 

http://na.blackberry.com/eng/deliverables/3392/Desktop_enterprise_45_final_492431_11.pdf

 

Cold boot the PC. Turn of all virus checkers and firewalls.

Install the DM and configure for Outlook .

 

On the BB:

 

Pull the battery while the device is ON, replace after a minute, Let the device reboot 1-3 min,

 

Start the DM and plug the BB into the USB.cable

Sync.

 

Let us know how it goes.

Click Accept as Solution for posts that have solved your issue(s)!
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Contributor
fviau
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Negative ! I'm losing it...
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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Surface to air missle?

Hydraulics?

Small arms fire?

 

What happened?

Click Accept as Solution for posts that have solved your issue(s)!
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Contributor
fviau
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

sorry for the delay, i was out on the ledge...

 

When I plug the USB, the computer says it doesn't recognize the device, and I can't do anythiong in the DM

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Do you have a media card in the BB?
Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Please use plain text.
Contributor
fviau
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

nope !
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