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BlackBerry® Desktop Software

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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Plug the USB cable into the BB and the PC. go into windows explorer how is the device shown?

Thanks

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Contributor
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

unknown device

(I'm in french it says périphérique inconnu) 

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Well, I am of the opinion that the USB cable is defective or a port either on the BB or the PC.

Give this a try, and if doesn't turn up anything, lets try a different cable.

Your thoughts?

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02640&sliceId=SAL_Pub...

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Contributor
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Ok I'll try this monday morning, and I'll bring another cable..

Happy halloween and have a great week end !

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

SAME TO YOU!!

 

:smileyhappy:

Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Contributor
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Good Morning !Ok I've read all 8 tasks, and none seem to apply. The problem is that my computer doesn't recognize the device
Guru I
Posts: 19,007
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

salut,

il doit y avoir un pb au niveau des drivers USB. Fais ce qui est indiqué ci-dessous.

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...



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Contributor
Posts: 18
Registered: ‎10-30-2008
My Device: Not Specified

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Bonjour !

Oui je l'avais déjà fait, et je viens de le refaire, ça ne fonctionne toujours pas...

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

Je veux un chesseburger, merci

 

:smileyhappy:

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Guru I
Posts: 19,007
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Can't plug my blackberry pearl on my computer with USB, supplied software is useless

can you try on another computer ?
with another USB cable ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too: