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BlackBerry® Desktop Software

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blayton
Posts: 1
Registered: ‎08-13-2012
My Device: Curve 9300

Cannot Access Desktop Software

I'm trying to backup my contacts for the first time.  It's a company phone and we require a 6 character password.  When the desktop software requests my password is says it is incorrect yet I use it 20 times a day to access my phone.

 

Any idea what's going on?

JSanders
Posts: 86,344
Likes: 23,169
Solutions: 5,977
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot Access Desktop Software

Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familiar to your usage?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?




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