08-13-2012 02:58 PM
I'm trying to backup my contacts for the first time. It's a company phone and we require a 6 character password. When the desktop software requests my password is says it is incorrect yet I use it 20 times a day to access my phone.
Any idea what's going on?
08-13-2012 04:05 PM
Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".
Does that make sense? Does it sound familiar to your usage?
So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code