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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎04-26-2013
My Device: Bold 9700

Cannot Sync my Blackberry

I never had any problems before but recently wwhenever I try to sync my Bold 9700 I am getting the following error message:


CRADSDatabase ERROR: (C:\Users\......\AppData\Local\Research In Motion\Blackberry Desktop\XCPCSync.OEM\SyncSDK.209.601\Translators\RimBB\Contract {……………….}.adt) is not open


I have updated my Blackberry Desk PC software to version 7 hoping that the problem sorts itself out but I still got the same message and the Version Number is still being shown as 5.   I have uninstalled version 7 and reinstalled it but I am still stuck.  Any help please?

Hall of Famer II
Posts: 49,709
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Cannot Sync my Blackberry

Hi and Welcome to the Community!


I don't find your error message in the public KBs...you might be more lucky:

Otherwise, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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