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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎02-06-2013
My Device: Blackberry Curve 8520
My Carrier: vodafone

Cannot connect to Blackberry Desktop Software

Hi my blackberry curve has recently been displaying a white screen with App error 523, i have downloaded the software and followed the instructions from other posts with the same problems but I am stuck on the Blackberry Desktop Software page, it has acknowledged my phone, however it has been 'connecting' for over an hour and when i go to the application option it just displays 'connect your blackberry device' despite it already being connected.


Does anyone know what to do please?

Hall of Famer II
Posts: 53,161
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Cannot connect to Blackberry Desktop Software

Hi and Welcome to the Community!


The steps in this KB might be useful to you:

  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

Good luck!

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