Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Member
Posts: 2
Registered: ‎09-05-2013
My Device: curve 9300
My Carrier: 02

Cant back up photos on media card to desktop

Hi,

I downloaded blackberry desktop software then connected my curve 9300 to my laptop to back up the images. ive managed to back up the images which i have taken on my camera or saved from somewhere. But i cant get the images which have been sent to me via whatsapp.

 

So i have half the images i want to back up but most were sent to me via whatsapp

 

Really stuck, any help is much appreciated

Posts: 90,333
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant back up photos on media card to desktop

Look on your Media card and try to find a "WhatsApp" folder in which those images might be stored.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎09-05-2013
My Device: curve 9300
My Carrier: 02

Re: Cant back up photos on media card to desktop

yeah the images are there but how do i back them up because i cant access my gallery when the phone is connected to the laptop
Posts: 90,333
Likes: 23,926
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant back up photos on media card to desktop

Read this to enable the media transfer:

 

Media Transfer Protocol (MTP) and BlackBerry smartphones 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code