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New Member
4mmmm
Posts: 1
Registered: ‎09-24-2012
My Device: Curve 9300

Contacts Synchronize option is grayed out

Contacts Synchronize option is grayed out - cannot synchronize. Why?

The rest of options (calendar, tasks and memos) can be synchronized.

Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Contacts Synchronize option is grayed out

Hi 4mmmm,

 

Welcome to the Support Community!

Sounds like you may have wireless contact synchronization enabled on your BlackBerry® Curve™ 9300 smartphone. You can check this (and disable it) in Address Book > Menu > Options. Please select your contact list and verify if the wireless synchronization checkbox is enabled.

 

Hope this helps.


-FS


 


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New Member
Nikki2374
Posts: 1
Registered: ‎10-03-2012
My Device: Blackberry Storm 9550

Re: Contacts Synchronize option is grayed out

I have this same issue. Contacts Synchronization is grayed out but I'm able to sync my calender with no problem. I checked the setting you suggested (Wireless Synchronization) on my phone but I don't get an option to uncheck anything... it just says "unavailable".
Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Contacts Synchronize option is grayed out

Hi Nikki2374,

 

Welcome to the Support Community!

What version of BlackBerry® Desktop Software do you currently have installed? In the BlackBerry® Desktop Software under Organizer, does it say "Settings on your device are preventing the synchronization of some items"?

What organizer on your computer are you synchronizing your contacts with and what version is it? Are your contacts saved locally on your computer or in webmail?

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!