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New Member
ArtistTim33
Posts: 3
Registered: ‎07-29-2014
My Device: Torch
My Carrier: Orange

Contacts lost

Today I changed my mobile from contract to pay as you go, so I started the process of backing up my phone through the software, everything was synced and backed up, I also sync my contacts on the SIM hopefuly to the phone. After completing the switch over I did a restore, all my pictures, music etc all returned, the only thing that didn't was my contacts.I've tried putting my contract sim back in but Orange have made the switch so I cant get to any of my original contacts, have I lost them all? Any ideas welcome on how I can retrieve them.

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Contacts lost

I've seen many times how stuff has gone "missing" only to show up again after a phone reboot so let's give that a whirl.

 

While your phone is powered on, remove the battery then replace it a few seconds later. Hopefully that will bring them back again.

 

 

Post back with your results.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Member
ArtistTim33
Posts: 3
Registered: ‎07-29-2014
My Device: Torch
My Carrier: Orange

Re: Contacts lost

Thanks for tip , just tried that but still no contacts.

 

When you do a full.bbb backup are the contacts stored in that file?

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New Member
ArtistTim33
Posts: 3
Registered: ‎07-29-2014
My Device: Torch
My Carrier: Orange

Re: Contacts lost

Just did an extractor on the .bbb file looks like I've lost them for good, for what ever reason the transfer took accross 2 contacts from my 'address book', obviously the contacts which were in my 'contacts' folder were on my SIM and never got taken across during the back-up. Really annoying.

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