Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎01-03-2013
My Device: Curve 9300
My Carrier: 441395642500

Contacts restore

Help! How do i restore my contacts to my blackberry, when i use the desktop software the option for contacts isn't highlighted.  Any ideas?

Hall of Famer II
Posts: 52,342
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Contacts restore

Hi and Welcome to the Community!

It may be that you have activated wireless contact synchronization with GMail or some other supported service. If such is the case, what is on the server is the "master", and the Desktop Software will not overwrite it. If you want to do so, you must first disable Wireless Contact Sync for the BB and then the restore process should be able to proceed. Then again, if the server data is fine, then I don't understand why there is a even need to restore via the Desktop Software?

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code