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BlackBerry® Desktop Software

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Noddy25
Posts: 1
Registered: ‎01-03-2013
My Device: Curve 9300
My Carrier: 441395642500

Contacts restore

Help! How do i restore my contacts to my blackberry, when i use the desktop software the option for contacts isn't highlighted.  Any ideas?

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sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Contacts restore

Hi and Welcome to the Community!

It may be that you have activated wireless contact synchronization with GMail or some other supported service. If such is the case, what is on the server is the "master", and the Desktop Software will not overwrite it. If you want to do so, you must first disable Wireless Contact Sync for the BB and then the restore process should be able to proceed. Then again, if the server data is fine, then I don't understand why there is a even need to restore via the Desktop Software?

Good luck!

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