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New Contributor
guyc0791
Posts: 3
Registered: ‎01-05-2013
My Device: 9700
Accepted Solution

Contacts synchronization gets stuck after 8 contacts

[ Edited ]

Hi,

I have BB Bold 9700 with OS 6, I am using blackberry Desktop SW version 7.1.0.37.

When I sync my contacts with Outlook the synchronization is stuck in:

'"progressing"

Updating BlackBerry Address book data

updating  8 of 497 records'

I've tried updating BB SW (It also happened on older SW BB SW version) but it did not help.

All other synchronizations are successful (e.g. Calendar ...).

It seems that the problems is  in my Black Berry since it takes much time to enter"contacts"  after synchronization

Note that few of the contacts are in Hebrew

I also have a screen capture that I can send.

After sunchronization when I enter my contact in the BB I get the following error after couple of minutes "uncaught exception application net_rim_bb_addressbook_app(265) is not responding process terminated", then I can enter contacts and I see that 7 contacts were added but I cannot go into them (I get the same error)

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Forums Veteran II
Wolf359
Posts: 3,428
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Contacts synchronization gets stuck after 8 contacts

[ Edited ]

Does this hwlp?

http://supportforums.blackberry.com/t5/BlackBerry-Curve/uncaught-exception-application-net-rim-bb-ad...

 

I also saw this:

http://supportforums.blackberry.com/t5/BlackBerry-Curve/uncaught-exception-message/m-p/1704037/highl...

Both are pointing to the messengers that could be causing this.

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New Contributor
guyc0791
Posts: 3
Registered: ‎01-05-2013
My Device: 9700

Re: Contacts synchronization gets stuck after 8 contacts

[ Edited ]

Thank you very much for the quick answer,

I've removed Yahoo messenger and the like (still have Twitter, facebook and LinkedIn), it did not help.

 

The problem only occurs after I try to synchronize via the Desktop SW, after I reboot my device it works well but removes all contacts - I can insert a contacts manually but after synchronization it all happens again till I reboot.

 

I've also made a secuirty device wipe out to everything - starting clean I've tried to Sync the Contacts but agan got the same message and the device got stuck at 8 out of 497 records - maybe it got to do something wiht the fac that some of my contacts are in hebrew (only a few)

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Forums Veteran II
Wolf359
Posts: 3,428
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Contacts synchronization gets stuck after 8 contacts

That may be possible.  Do any of the contacts have pictures linked to them?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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New Contributor
guyc0791
Posts: 3
Registered: ‎01-05-2013
My Device: 9700

Re: Contacts synchronization gets stuck after 8 contacts

Fixed - Just changed th hebrew contacts to English

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