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BlackBerry® Desktop Software

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Contributor
jim160
Posts: 60
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/

Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

Hopefully that will get things going again.
Contributor
mo123
Posts: 66
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

hope this helps!!!!
Contributor
jim160
Posts: 60
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

my frnd had the same issue.

1 user with an 8700 on an Optiplex 755, using Desktop Manager 4.6.0.12 & Lotus Notes 8.5. It crashes every time it reaches his calendar.

1 user with an 8700 on a Latitude E6400 using the same software. Crashes at the same point.

The first user has a much smaller mailfile in general. I tried the fix mentioned above, bu the same issue happened (after readding in the items to be synchronised).
Contributor
mo123
Posts: 66
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

yaaa! exaclty!! :smileysurprised:
Contributor
jim160
Posts: 60
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

Hope this post helps a lot of people :smileyhappy:
Contributor
mo123
Posts: 66
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

buddy yu did a spelling mistake!
Contributor
jim160
Posts: 60
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

You will need to go back into the configuration and set what you want to sync. For instance: calendar, memopad, address book and tasks. It sounds like those aren't selected anymore.
Contributor
mo123
Posts: 66
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

Thanks dude! grate help!
Contributor
jim160
Posts: 60
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

I've had my Pearl 8130 for about 3 months now, and everything was working fine until last week. Now, when I try to try to sync with my Outlook, the Desktop Manager gets to "Reading from MS Outlook Calendar," then I get a message that DM has encountered a problem and needs to close. No data goes through either way. When I view the Error Report I get the following message:

Error Signature
EventType : BEX P1 : DesktopMgr.exe P2 : 4.3.0.17 P3 : 473889e9P4 : MsOutlookConnector.fil P5 : 7.1.1.181 P6 : 46ba4cec P7 : 0003835d P8 : c0000409 P9 : 00000000

When I look at the Error Report contents, its says:
C:\DOCUME~1\Bill.Pai\LOCALS~1\Temp\WERa03d.dir00\DesktopMgr.exe.mdmp
C:\DOCUME~1\Bill.Pai\LOCALS~1\Temp\WERa03d.dir00\appcompat.txt
Contributor
jim160
Posts: 60
Registered: ‎01-25-2013
My Device: Bold 9700

Re: Crash Desktop Manager

is this the same prob ?