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dlcaaf
Posts: 1
Registered: ‎10-24-2013
My Device: Blackberry Curve 8330

Curve 8330 not connected to computer

I have the blackberry Curve 8330v 4.5.0.186 (Platform 3.4.0.59). For hours I have been trying to get my computer to detect. I have downloaded the drivers, which you would need to do for any device. Specifically USB and Modem Drivers 6.0. It shows up in my Device Manager Under Ports : Virtual  Serial Port v2. I also have installed Blackberry desktop software, which excutes just fine. However, my problem appears to be all though all is installed and the phone is connected to my computer, the computer isn't detecting it. When I plug it into the computer the phone lights up indicating activity, but that's the only thing that happens. The computer doesn't give me my typical "new hardware found" alert or anything remotely closeto suggesting that there is connectivity. So, after failed attempts in many areas, even trying to connect via bluetooth. My ASUS model X401U notebook running Windows 7 does not have bluetooth capablities. SO, I know there is nothing wrong with the ports as I can move my plug and play mouse to any of them successfully. My phone does not have the storage card in it , but that should not stop my computer from detecting. The cord I am using MAY be the culprit, but even so it works with another device (specifially ran from a ps3 controller to the ps3). So the cord does work. You would think if it were the cord, that it wouldn't allow the phone to light up when plugged into the computer. At this point the phone wont even try to charge when plugged in. Anyone have any suggestions?

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Curve 8330 not connected to computer

Hi and Welcome to the Community!

Here is the list of troubleshooting articles...hopefully something will be useful:

  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
  • KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
  • KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 No PIN displayed in BlackBerry Desktop Redirector
  • KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
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Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Curve 8330 not connected to computer

Hey dlcaaf,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Are you using a BlackBerry branded USB cord when connecting the BlackBerry Curve 8330 smartphone?  

If you go into Device Manager in Windows, does it show there is an unknown device when the BlackBerry is connected?  

 

Has it ever been detected on this computer?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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