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New Contributor
Posts: 4
Registered: ‎05-30-2012
My Device: Blackberry Curve 9300
My Carrier: Vodaphone

Curve 9300 - Contacts do not sync with Outlook 2010 32 bit

Hi,

 

I was wondering if someone could help me. I've got a Blackberry Curve 9300 with Desktop Software 6 installed on a Window's 7 Professional 32 Bit Machine.

 

My problem is when I try to sync contacts from Outlook 2010 32 Bit I get the following error:

 

The operation terminated unexpectedly.

 

Can anyone please help me?

 

Many thanks

 

John

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: Curve 9300 - Contacts do not sync with Outlook 2010 32 bit

try update your outlook connector, or outlook default folder has been deleted, just add again on File>account setting>Data Files>Add then just save your outlook default folder, hope this help

New Contributor
Posts: 4
Registered: ‎05-30-2012
My Device: Blackberry Curve 9300
My Carrier: Vodaphone

Re: Curve 9300 - Contacts do not sync with Outlook 2010 32 bit

Hi,

 

I tried the connector but that didn't help either.

 

I've upgraded the desktop manager to version 7. Now when the contacts are trying to get synced I get the following error:

 

MAPI Logon Failed. Please run Outlook with the profile ...... Selected and try again.

 

In the options there is only one email account and it is a pop email.

 

Any ideas?

 

Thanks

 

John

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: Curve 9300 - Contacts do not sync with Outlook 2010 32 bit

can you give me some screenshoot from your outlook interface?

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: Curve 9300 - Contacts do not sync with Outlook 2010 32 bit

or unistall your Office then restart your laptop,try install again

New Contributor
Posts: 4
Registered: ‎05-30-2012
My Device: Blackberry Curve 9300
My Carrier: Vodaphone

Re: Curve 9300 - Contacts do not sync with Outlook 2010 32 bit

Hi,

 

I've tried repair and reinstall.

 

Can you tell me what screenshots you would like?

 

Thanks

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: Curve 9300 - Contacts do not sync with Outlook 2010 32 bit

See a picture below:

outlook1.png

outlook2.png

outlook3.png

New Contributor
Posts: 4
Registered: ‎05-30-2012
My Device: Blackberry Curve 9300
My Carrier: Vodaphone

Re: Curve 9300 - Contacts do not sync with Outlook 2010 32 bit

Hi,

 

I don't think those images worked properly :smileysad:

Contributor
Posts: 37
Registered: ‎05-24-2012
My Device: monza 9860
My Carrier: verizon

Re: Curve 9300 - Contacts do not sync with Outlook 2010 32 bit

Can you give a view of where the problem occurs, if you've tried the above ways? I suggest you try to do way as above, and do syncronize again, if this still occurs, uninstall blackberry desktop and try again,and download the lastest blackberry desktop manager from https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

good luck