Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
Visitor
Ineyo
Posts: 1
Registered: ‎05-07-2014
My Device: Blackberry Torch 9860

DESKTOP SOFTWARE DOWNLOAD ALWAYS GETTING INTERRUPTED

Hello,

I just acquired a Blackberry Torch 9860 and have been trying to download the desktop software to no avail.

 

The download is always getting interupted with the following message "710_b042_multilanguage.exe download was interrupted. This program is not commonly downloaded and could harm your computer" When I click Resume a SmartSreen Filter Internet Explorer window opens with the message that "this program might harm your computer." When I press Run Anyway another window called 16 Bit MS-DOS Subsystem opens with a message that "The NTVDM CPU has encountered an illegal instruction.....chose to terminate the application.

 

Please, help.

Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: DESKTOP SOFTWARE DOWNLOAD ALWAYS GETTING INTERRUPTED

Hi and Welcome to the Community!

It sounds like you have a computer problem, not a BB problem. Maybe you have some virus protection on your computer blocking this? Maybe something else? It's a basic function...downloading files to your computer. Something on your computer is blocking this from happening, but digging into that needs a computer expert, not a BB expert.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code