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New Contributor
Posts: 7
Registered: ‎01-11-2009
My Device: Not Specified

DEsktop SW dowload

Hi.

I am trying to download on my laptop the desktop sw v4.5, but after I double-click the BlackBerry Desktop Software executable file a self-extractor process occurs, but at the end nothing more happens.

 

I even tried to extract the files in a separate folder, so that I could execute the setup.exe file, but when I double clicked the setup.exe I got a small window with this message:

 

Windows ® Installer. V 3.01.4000.1823

msiexec /Option <Required Parameter> [Optional Parameter]

Install Options
    </package | /i> <Product.msi>
        Installs or configures a product
    /a <Product.msi>
        Administrative install - Installs a product on the network
    /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
        Advertises a product - m to all users, u to current user
    </uninstall | /x> <Product.msi | ProductCode>
        Uninstalls the product
Display Options
    /quiet
        Quiet mode, no user interaction
    /passive
        Unattended mode - progress bar only
    /q[n|b|r|f]
        Sets user interface level
        n - No UI
        b - Basic UI
        r - Reduced UI
        f - Full UI (default)
    /help
        Help information
Restart Options
    /norestart
        Do not restart after the installation is complete
    /promptrestart
        Prompts the user for restart if necessary
    /forcerestart
        Always restart the computer after installation
Logging Options
    /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
        i - Status messages
        w - Nonfatal warnings
        e - All error messages
        a - Start up of actions
        r - Action-specific records
        u - User requests
        c - Initial UI parameters
        m - Out-of-memory or fatal exit information
        o - Out-of-disk-space messages
        p - Terminal properties
        v - Verbose output
        x - Extra debugging information
        + - Append to existing log file
        ! - Flush each line to the log
        * - Log all information, except for v and x options
    /log <LogFile>
        Equivalent of /l* <LogFile>
Update Options
    /update <Update1.msp>[;Update2.msp]
        Applies update(s)
    /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
        Remove update(s) for a product
Repair Options
    /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
        Repairs a product
        p - only if file is missing
        o - if file is missing or an older version is installed (default)
        e - if file is missing or an equal or older version is installed
        d - if file is missing or a different version is installed
        c - if file is missing or checksum does not match the calculated value
        a - forces all files to be reinstalled
        u - all required user-specific registry entries (default)
        m - all required computer-specific registry entries (default)
        s - all existing shortcuts (default)
        v - runs from source and recaches local package
Setting Public Properties
    [PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.

Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

 anybody can please help?

 

thanks!

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: DEsktop SW dowload

Try again by downoading another copy of desktop manager. This package might be corrupted. 

tanzim                                                                                  
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New Contributor
Posts: 7
Registered: ‎01-11-2009
My Device: Not Specified

Re: DEsktop SW dowload

tanzim, thanks.

I have actually downloaded v 4.3, 4.5 and 4.7, and I am experiencing the same problem.

 

I have a 8100 Pearl, purchased two years ago. should I perhaps get an earlier than 4.3 version?

Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: DEsktop SW dowload

Check that you have administrator permissions on your computer.

Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: DEsktop SW dowload

Right click on "My computer" and select "Manage"

 

On the left pane expand "Local users and groups" branch

 

Select Groups and open "Administrators" group on the right page.

 

Is your logon-username  listed among "Administrators" group members ?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: DEsktop SW dowload

Hi and welcome to the forums!

Here is some documentation on the Windows installer problem.

Please check your registry settings.

Thanks,,

 

Bifocals


http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=407146&SiteID=1
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New Contributor
Posts: 7
Registered: ‎01-11-2009
My Device: Not Specified

Re: DEsktop SW dowload

yes, it is listed :smileysad:

 

I even tried to upgrade Windows Installer to v.4.5...and nothing, I get the same window with the same message...

New Contributor
Posts: 7
Registered: ‎01-11-2009
My Device: Not Specified

Re: DEsktop SW dowload

wow, frankly a little too tecky for me, sorry.  anyhow, I'll try:

 

are you suggesting me to try to run regsvr32.exe scrrun.dll? do you mean I need to double-click the ".exe" file? what do I have to do with the ".dll" file?

 

 

and, by the way, do I need to do this even if my problem is not the same listed at the beginning of the thread you sent me:

"There is a problem with this Windows Installer package. A script required for this install to compleate could not be run. Contakt your support personel or package vendor"

 

my error is different...

Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: DEsktop SW dowload

To run regsvr32.exe scrrun.dll command do the following.

 

Click on Start button on your Windows.

 

Select Run

 

Specify the command  regsvr32.exe scrrun.dll

 

and click OK (see attached image file at the bottom).

New Contributor
Posts: 7
Registered: ‎01-11-2009
My Device: Not Specified

Re: DEsktop SW dowload

Run, but no changes, still the same problem. thanks a lot anyway.

 

Is there another way to load my outlook contacts into a BB 8100 pearl w/out having the Desktop Software installed (beside entering them one by one manually...)?