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New Contributor
mrbinks808
Posts: 3
Registered: ‎10-18-2009
My Device: Not Specified

DM closes when I try and update my BB...

Okay so I downloaded the Device Manager to my computer and everything seems like it's working right. Then when I go through everything to update my BB and click the finish button the DM just closes out like someone hit the "RED X" WTF

Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: DM closes when I try and update my BB...

Try just using just the Application Loader program to update/reload your software. So after connecting you device to your computer, navigate to C:\Program Files\Common Files\Research In Motion\AppLoader and double click on the loader.exe file. That will open the same wizard where you can update the OS and add/remove applications.

 

What version of the Desktop Manager are you running? If it's not 5.0 I'd recommend performing a clean uninstall of your version by following the steps here: http://www.blackberry.com/btsc/KB11320

Then try downloading and installing version 5.0 from here: https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

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New Contributor
mrbinks808
Posts: 3
Registered: ‎10-18-2009
My Device: Not Specified

Re: DM closes when I try and update my BB...

Hey, thanks for the info. I'm not sure how to do a clean install due to the fact that I have Vista 32 as a operating system. There's not option to access the start/run like on XP from the start menu. However the 5.0 that I downloaded froze my computer completely. I had to run the factory disc on my home computer. So I will start over some time soon. Unless anyone has any other ideas?

Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: DM closes when I try and update my BB...

Sorry I gave you the wrong link before. Here's the correct one to perform a clean uninstall

http://www.blackberry.com/btsc/KB02206

 

You can try hitting the Start button and just directly typing "regedit"

 

If you're interested in getting the Run choice you can follow these steps.

http://www.howtogeek.com/howto/windows-vista/enable-run-command-on-windows-vista-start-menu/

_______________________________________________________________________________________________________________
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.
New Contributor
mrbinks808
Posts: 3
Registered: ‎10-18-2009
My Device: Not Specified

Re: DM closes when I try and update my BB...

jmrmb80, hey thanks for the info will try and re download it. I just wiped the computer so I'm sure I'll have a clean install now.