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Regular Contributor
vader7071
Posts: 66
Registered: ‎06-17-2009
My Device: Torch 9850

DM will not connect to 9850 Torch

Torch 9850 OS 7.0.0.362

Desktop Manager 6.1.0.35 (june 7, 2011)

Windows 7x64 Pro

 

I upgraded from a 9550 to a 9850,  Since then, I have never been able to get my 9850 to connect to Desktop Manger.

 

I have tried both via bluetooth and via the USB.  When I try to connect via USB, it shows the model, the PIN, and the phone number, but in the lower right hand corner, it just has the "connecting" icon that sits there forever.  I let the phone sit for 5 hours one day, and it never connected.

 

Once this happens, the only way to shut down DM is to use the task manager and kill the process.  The program will not close once this happens.

 

I have tried to connect via bluetooth.  The software does not see the phone, even though the phone is connected to my desktop (as confirmed by other applications transfering data between my desktop and the phone).

 

DM will connect to my 9550 and my playbook, and my 9850 will connect to other dekstops.

- When life hands you lemons, find someone with a paper cut.
New Contributor
Mikki220
Posts: 3
Registered: ‎04-19-2012
My Device: Blackberry Storm 9530

Re: DM will not connect to 9850 Torch

I have the same problem. Did you ever get an answer? I can't back it up! I got this one because I was unable to back up one of my 9550s and now I can back up the 9550 I still have. The Torch has never been backed up and I would hate to lose everything all over again! I did all the troubleshooting steps.

Hall of Famer II
sdgardne
Posts: 49,082
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: DM will not connect to 9850 Torch


Mikki220 wrote:

I have the same problem. Did you ever get an answer? I can't back it up! I got this one because I was unable to back up one of my 9550s and now I can back up the 9550 I still have. The Torch has never been backed up and I would hate to lose everything all over again! I did all the troubleshooting steps.


Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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