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BlackBerry® Desktop Software

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New Contributor
Posts: 3
Registered: ‎03-01-2012
My Device: Curve 9300
My Carrier: Globe

DTM wont launch - Rim.DesktopHelper

My DTM for some reason wont launch.  Im new to the blackberry devices and software.  I recently installed the DTM I downloaded from the website.  I didnt get any errors installing it.  But everytime I launch it, I would get an error "Rim.DesktopHelper has encountered a problem and needs to close."  Please help. Thanks.

Contributor
Posts: 19
Registered: ‎06-11-2011
My Device: Bold 9900
My Carrier: rogers

Re: DTM wont launch - Rim.DesktopHelper

I have exactly the same issue. Also "Rim.Desktop AutoUpdater" comes up.  I've looked and looked and found nothing how to remedy this